SHIPPING POLICY
Delivery of products from the warehouse
If the products you ordered are ready in our warehouse The company will deliver products out of the warehouse within 24 hours after the order is complete. (Only on business days). All Hom Thai products will be delivered by Premium Courier, which will deliver Monday - Friday from 09.00 hrs. - 17.00 hrs. And Saturday at 09.00 hrs. - 12.00 pm.
Delivery lead time
Shipping is carried out using the company's system. Collaborate with other premium couriers so we can be sure that products will be delivered to you as quickly as possible. By using the product delivery time to your hand no more than 2-3 working days in Bangkok and 3-5 working days in the metropolitan region and other provinces Or in the case of ordering products in sets, the delivery period will be no more than 7 days. However, the company cannot guarantee that after you have purchased the product, the product will be received within the next day. Although there are many areas where customers will be able to receive products the next day. And in some areas, the delivery time may be longer than usual. *
* Only in Pattani, Yala, Narathiwat, Mae Hong Son, Chiang Rai, Sangkhang Ri District And some areas that are islands It may take 1-2 days to deliver more than normal. However, our team will try to deliver to you as soon as possible.
In Case of no one waiting to receive the product at home.
Delivery when there is no one waiting to receive the product at home It depends on the situation and discretion of the delivery staff whether they can be placed on the front of the house or not. In the event that the delivery staff deems it necessary to have someone sign the product The delivery staff will leave the products at the building manager or the gatekeeper. Which will consider choosing one of the best methods But if unable to deliver products Products will be returned to the company. You can request a full refund for the product. But not including shipping (Can read details at Refund policy) in case the order is declined The company will not ship products again. You must complete a new order in order to receive the product you want.
Change product delivery to other addresses
Customers are not able to change the shipping address once the order has been confirmed.
Shipping fee
There is delivery fee. However, the company has the right to change / adjust the shipping fees without notice.
Shipping to foreign countries
At this time, we can deliver to neighboring countries such as Cambodia, Laos, Myanmar, Vietnam.
Delay shipping
If placing an order by 4:00 pm on the normal business day You will receive the products after the order is complete within 2-3 business days. We will try to deliver the goods as soon as possible. However, there may be cases where it may be delayed for you to receive the product.
Reasons that may delay shipping:
The shipping location information is incorrect.
The sender's telephone number information is incorrect.
Cannot be contacted by the given phone number
No one is here to pick up the product at the location of appointment.
Notify the shipping location of the product according to the purchase order.
The customer made a late payment or there was an error in the payment process.
Orders that need to be stopped or delayed Due to the large number of orders in one item, the products in our warehouse are not enough to sell. (This is a rare occurrence)
Force majeure that prevents delivery of products on schedule (such as natural disasters or abnormal weather conditions)
Order cancellation
Customers can cancel the order after clicking confirm within 3 hours.
Please contact the Customer Service Center at 02-961-3717 during business hours (Monday-Friday from 9:00 am - 5:00 pm).
Or email: homthai2016@gmail.com
RETURN POLICY
The company is happy to exchange or return products within 7 days after the order. In the following cases
1.The product was delivered to the customer incorrectly from the details from the latest order confirmation. The company is happy to accept the replacement and delivery of the correct product. To new address within 7 working days without any charge.
2.Returning or canceling an order (Under the company policy), the product must be ready for sale. (Ready-to-sell condition means product condition that has not changed, damaged, price tag, brand label Remain and packaged in the packaging of that product In the same condition that the company Forwarded to the buyer)
3.Customer wishes to change the product The customer must deliver the product back to the company. The customer will be responsible for the cost of shipping the product back. But the product must not be damaged Product must not be changed, damaged, price tag, brand label must Remain and packaged in the packaging of that product In the same condition that the company Forwarding to the buyer), the company will inspect before delivering new products to customers and the company requests to collect the cost of shipping new products to customers actually
4.Product is damaged or cannot be used since receiving the product Please notify the staff as soon as found. The product must not be damaged or damaged by use. The company will inspect before sending new products to customers.
5.The customer is not satisfied with the product Customers must report the cause and submit the evidence to the company. Such as the occurrence of a rash After using the product The client attached the result of allergic skin examination. Customers must send a video on how to use. That used correctly Not caused by misuse of the product
*Note*
Please keep receipts, invoices, product receipts, or other documents. As evidence in returning products
The company reserves the right to refuse to return products if the customer does not fill out the return form.
The company reserves the right to refuse to reserve products. Regardless of any circumstances
Return address for Homthai products
69/37 Force Building, Soi Phra Mae Maha Karun 12/1 Tiwanon Road, Ban Mai Pak Kret District Nonthaburi 11120
REFUND POLICY
Refund policy
Forms and methods of refunds
1. In case of paying via credit card, the company will refund the product after deducting the processing fees of each bank. Back to the credit card account limit That customers use to make purchases Within 15 - 30 days (reserves the right to write the name on the credit card, must be in accordance with the list of people who buy products on the website only)
2. In case of paying through Transfer through bank account Collect cash at ATMs, the company will transfer money after the deduction of processing fees of each bank Returned to the bank account That the customer has notified on the product return menu Within the period of 15-30 days from the date the company Complete documents
3.Payment through PayPal. The company will process a refund through your PayPal account after deducting the processing fee of Paypal within 15-30 business days.
Documents that are required to return products
1.Original receipt
2.A copy of the bank account page (BookBank) with a certified true copy. For the company Transfer money for goods and transportation back. (In the case of cash payment)
3.Copy of sale order document
4.Copy of ID card With a certified true copy